FREQUENTLY ASKED QUESTIONS

WHAT TESTING DO YOU PERFORM ON YOUR VEHICLES & EQUIPMENT?

Links and rods Die-electrical insulated boom testing Load testing 10 year Inspection intervals on certain components Visual crack inspection (steel and fiberglass) Bucket inspections Speed test Control systems test Travel height display Levelers inspection Limits of boom damage (cuts, cracks welds ) Hydraulic systems performance Outriggers functions Rotation tolerance and performance Upper and lower control testing
IS SHIPPING INCLUDED IN THE PURCHASE PRICE?

No, shipping is not included.
CAN YOU ARRANGE SHIPPING OUTSIDE THE U.S.?

Yes, we can provide shipping to any international port of your choice.
DO I HAVE TO PAY TAXES IF I'M PURCHASING FROM OUT OF STATE?

If you have your truck(s) shipped directly from BTS Equipment to any location outside of Michigan, we don’t collect state sales tax. You will pay your state sales tax when you register your truck(s) in your state.
DO YOU HAVE TRUCK FINANCING AVAILABLE?

Yes, we have personnel that will work with you to review all finance options available through our 3rd party lenders which include loan and leasing options.
YOU DON'T HAVE THE TRUCK OR EQUIPMENT THAT I'M LOOKING FOR, CAN YOU HELP ME FIND IT?"

If you don’t see what you are looking for, please let us know and we will search diligently to see what might be available for you. This might even include putting you in touch with another truck dealer in our network of contacts, if that will allow locating exactly what you want.
WHAT IS YOUR RESTOCKING FEE POLICY?

We have a restocking fee policy in place to ensure smooth transactions and fair practices for all our customers. If a buyer decides not to proceed with the purchase of a truck after making a deposit or full payment, a restocking fee of 20% of the total item price will be charged. This policy applies to purchases funded within 3 days of the transaction. There are no exceptions to this restocking policy. This fee helps cover the administrative costs and potential lost sales from other interested buyers. Thank you for your understanding.
WHAT ARE SOME OF THE REQUIREMENTS OF USING BUCKET TRUCKS UNDER OSHA GUIDELINES?

When operating close to power lines, exact requirements must be followed at all times. Firstly, only employees that are qualified should be allowed to use them and overhead lines should always be properly grounded. Also, the requirements for keeping a specific distance while using this equipment must be followed exactly to ensure the safety for both the operator and anyone within the operating space.Before being used, the controls should be marked clearly and visible by the operator and also should have tests conducted daily to guarantee absolute safety for all involved. Any employee that plans to operate bucket trucks should wear the proper protective gear as well. This gear includes such things as safety goggles, work gloves, hard hats, and appropriate protection from potential falling objects. The operator/employee of the safety bucket should always have his feet planted at its floor and the distribution and load should be checked regularly to ensure that they fall within the appropriate safety guidelines. The brakes should also be set and all of the controls should never be operated without the permission of the employee. All of these safety precautions are to ensure that people within the operating area of the trucks and equipment are safe at all times.
DO YOU SERVICE AERIAL UNITS?

Yes, we test and service both truck mounted and mobile track unit aerial devices.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Maybe we didn't cover your specific question, or you just want to talk to a real person, either way, we're here to help so don't hesitate to reach out and ask us anything.